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Electronic Signature Forms

Emergency Maintenance Calls

Moving-in Procedures

Moving-out Procedures

Security Deposit Refund Policy

Handy and Important Phone Numbers

Paying Your Rent

Package Delivery

Subleasing

Pets

Lease Violation Letters

Moolah Lanes Offer

Cloisters Lot

Personal Security 101

Emergency Procedures

Keys

How to set-up your Internet

Phone Service

Internet Usage Policy

On-Site Technical Support

Cable Television

Trash Service

Did you forget to sign an important form while in the leasing office?  
 
Would you like to sign some neccessary forms to make things easier for when you come into sign your lease and move-in?  
 
Want to help our environment by wasting less paper and going green?  
 
If you answered yes to any of the above questions, then try filling out these important forms online which includes:  
 
Washer/Dryer Agreement  
 
Security Policy  
 
Liability Waiver for the Pool & Fitness Center  
 
Just click on the name of the form that you wish to fill out and electronically sign, click submit at the bottom of the form, then follow the instructions to send it our way.  
 
If you have any problems or questions, feel free to call us anytime at 314-446-4501.

On-call maintenance personnel are available 24 hours a day for emergencies only.  
For emergency maintenance, please call: (314) 446-4777, leave your name, building name with apartment number, short description of the problem and your phone number. The on-call person will respond.  
 
Emergency Vs. Non-Emergency:  
Water leakage is an emergency. It not only affects your apartment but usually your neighbor below, please call the emergency pager immediately. Examples of emergencies: toilet overflowing, garbage disposal backing up & bathtub not draining. Slow draining is not an emergency but please submit a maintenance request after you have checked for hair, bottle caps, etc. covering your drain.  
 
Electrical emergencies are also serious. Examples of emergencies are: refrigerator not working, any sparks you may see coming from an outlet or switch. If sparks are seen DO NOT try to unplug any appliance, T.V., etc. call the emergency pager immediately.  
 
Door lock malfunctions are an emergency only if you cannot lock your door. Being locked out of your apartment due to loss of your keycard or a demagnetized keycard is not. When you are locked out, please proceed to the leasing office and request the staff person to assist you, but please understand and be patient while we may be on another property.  
 
Heating/Cooling is considered an emergency on a case by case basis. But please call the emergency pager in all instances. For optimal performance in the summer, please ensure that your thermostat is turned to the cool mode, the fan switch is turned to auto, and the temperature is at 75 degrees. Turning the air to 55 in the summer doesn’t cool the apartment any faster, plus it wastes electricity and may cause the unit to break down. In winter, change the thermostat to heat mode, and turn the temperature up to 78 degrees.  
 
NOTE ABOUT HEATWAVES:  
During extreme heat waves, your air conditioner may not be keeping up. For example, your thermostat may be set to 72 but your apartment is still at 78 degrees even though your AC running constantly. Your system will generally catch up in the middle of the night but by mid- day be behind again... Unfortunately this is a result of the extreme temperatures outside and not a malfunction of your equipment. If your air conditioner is malfunctioning,... you'll know it as temperatures in your apartment will climb into the 80's.  
 
If you smell gas and have a gas stove please check your pilot lights before calling the emergency pager.  
 
Smoke detectors are for your safety please do not remove them under any circumstances. Also do not remove the batteries. If a problem exists, submit a maintenance request.

Schedule Move-In Date 
Remember - your rent will begin on the day your apartment is available for your move-in, (even if you move in at a later date). 
 
Call utility companies to ensure service upon move-in. You may reach Ameren UE (electric) at 314-342-1000. This is an “all-electric” building, so there is no need to set up gas service. 
 
Schedule time to sign your lease and complete necessary paperwork. 
If you have roommates, try to arrange a time when you all can come together. If you have a co-signer, they have already received a Personal Guaranty of Lease in the mail. Each of these forms must be signed, notarized and returned to our office before anyone will be given keys. (Sorry, we cannot make exceptions to this rule). 
 
Rent must be paid in full before any keys will be given out.

You must give written notice sixty-days prior to your EXACT move-out date. All roommates must complete a Notice to Vacate form. New roommates must complete the application process.
 
 
Reserve an elevator 
You will have a 2-hour time-slot reserved.  Please do not block the alley or garage doors. Illegally parked or stopped vehicles are subject to booting/towing. 
 
 
Schedule a Move-Out Inspection with the Office staff. 
You will schedule this on your Notice to Vacate form.  This must be scheduled during regular business hours. While it's not mandatory, we encourage you to be present for your apartment's inspection. 
 
 
Please remember to forward your mail. 
Fill out a change of address form or go to www.usps.com so that your mail may be forwarded. 

 
 
Call Utilities for final bills. 
We require that notification be given to the utility companies so that the tenant?s name(s) is taken off the account and the final payment may be made. 
 
 
BEFORE your inspection, be sure to complete the following: 
Empty your ENTIRE apartment:  remove all boxes, hangers, newspapers, etc. (Take bulky or large items to the dumpsters- if items are left in the hallway, trash room, or any other area the tenant will be charged $25/hour per man for removal.)
 
Help keep your security deposit intact and download our  move-out cleaning checklist. 
 
 
Return Keys 
All keys including keycards, apartment keys, mailbox key and garage/gate openers must be turned in at completion of inspection. Failure to return keys can result in loss of security deposit.

Your Security Deposit will be returned in full provided all the terms and conditions of the lease are satisfied including the following:

 
1.      Full term of Lease has expired.
 
2.      Notice was given 60 days prior to lease expiration date.
 
3.      No damage to property beyond fair wear-and-tear.
 
4.      Cleaning is not considered normal wear and tear.
 
5.      Entire apartment, including range and oven, exhaust fan, refrigerator, bathroom, closets and cabinets are to be left clean.  Refrigerator to be cleaned and or defrosted. Tubs and showers to be cleaned.
 
6.      No stickers, scratches or holes in walls or ceiling. Small nail holes for pictures are permissible.  We pro-rate painting on the basis of 3 years.
 
7.      No indentations in wood or tiled resilient flooring.
 
8.      All carpets and or hardwood floors should be cleaned and free of trash and personal property.  There shall be no special spotting required.  There shall be no tears, stains, burns or any type of damage other than normal use.  We recommend vacuuming/mopping weekly.
 
9.      No delinquent rent or unpaid charges.
 
10.  All keys are returned to the leasing office at the time of move-out.  Security deposit will be forfeited for the failure to return keys.
 
11.  All debris, rubbish, and discards are placed in the proper rubbish containers.
 
12.  Forwarding address left with LESSOR on a Notice to Vacate form.
 
13.  Notify post office/utility companies of any changes of address.

 
 
If your apartment is not returned in clean condition you will be assessed a cleaning fee. If you would prefer to have our contracted maid service clean your apartment through Frontdoor, please let us know in advance. (for example: they charge $150 for a large apartment or $70 for a studio for an average apartment).
 
The cost of labor and materials for cleaning, painting and repairs beyond normal wear and tear will be deducted from security deposit. 
 
 
NOTE: Refunds cannot be picked up at the office, but will be mailed to the address you provided on your Notice to Vacate form. Your refund will be sent approximately 30 days after keys have been returned.

Office 314-446-4501 
Emergency Pager 314-446-4777 
IT Support 314-446-4627 
Electric 314-342-1000 
Cable 314-361-7300 
SBC/AT&T 1-800-464-7928
 

We have several options to make your rental payments:  
 
1.) Mail in check or money order (sorry - no cash) to:  
 
FrontDoor, LLC  
3701 Lindell Blvd.  
St. Louis, MO 63108  
 
2.) Drop the check in our rent drop box in the Leasing Office (located in the Coronado at the above address).  
 
3.) Easiest Option! We now offer electronic payment. Download and complete the enrollment form *HERE*, attach a voided check and drop off at the Leasing Office. We will debit your account on the 1st of each month (*unless the 1st falls on a holiday or a Sunday). What could be easier? No late fees, no worries!  
 
4.) Pay your rent online. Nominal bank fees do apply for using online checks and credit cards, but viewing your ledger is free!  
 
To start viewing your ledger online, simply select the link "Check your ledger & pay rent online" from our website and enroll. If you have any problems enrolling, simply call or e-mail our office and we’ll be glad to help you.  

 
RENT FAQs:
 

 
Who do I make my check out to?
 
Cloisters Leasing, LP  

 
When is the rental payment considered late?
 
Rent is late after the 5th of each month. There will be a 5% fee charged to your account?s ledger.
 

 
IMPORTANT!! You must include the building and apartment number on the memo of every check! This is extremely important due to the amount of tenants we have and checks we receive. Many have the same last name & same apartment number, but live in different buildings!


 

We'll happily sign for and hold any packages for you.... Simply use the leasing office's address as your "SHIP TO" address:

 
Your Name  
(Building Name, Apt. Number)  
3701 Lindell Blvd.  
St. Louis, MO 63108
 

 
We'll hold it for you to pick up!
 

 

Leaving and need to sublease your apartment? Don't forget to try posting your availability to the bulletin board.
 
 
Already found someone? Click *here* for a copy of our Sublease Addendum Form. Simply fill out the form, (make sure everyone on the original and sublease use the same form), and bring it with you to the leasing office.
 

 

 

 

Allowed  
Fish and small caged animals such as hamsters are allowed in FrontDoor apartments. Such pets must be kept in cages or bowls at all times. Fish tanks may not exceed twenty (20) gallons in capacity.
 
 
Cats and small dogs weighing less than fifty (50) pounds are permitted in all buildings, except The Coronado, Lindell Towers East & West, White House, Moolah and Lindell/Vandeventer. All dogs and cats must be at least six (6) months of age.
 
 
Not Allowed:  
Birds, rabbits and ferrets are not allowed in any FrontDoor apartments.
 
 
Due to local ordinances in the City of St. Louis, wild animals are not allowed (i.e. monkey, raccoon, skunk, fox, poisonous snake, python, boa constrictor, piranha fish, leopard, panther, tiger, lion, lynx or any other animals which can normally be found in the wild).
 
 
All pets require permission from the leasing staff prior to move-in and the following items:
 
- paid pet-fee of $250 per animal  
- veterinarian contact info  
- vaccination records.  
- signed "Pet Responsibility Addendum" form (*download here*)
 

 

 

If your son or daughter violates a lease agreement at any time, they will receive a letter from the Property Manager. If you are a co-signer on their lease, you will receive a copy of this letter. The first letter is generally a warning. If you receive a letter, please talk to your son/daughter about it. We take lease violations very seriously. We encourage the tenants and parents to call us after receiving a letter so that we know you received it, to discuss any concerns you may have and also, so we know everyone is clear on the rules and regulations.

We understand that your son/daughter is no longer living in the dorms, but we still greatly appreciate all of the wonderful parents and your involvement.

You may reach the Property Manager at 314-446-4501 between 8:30am ? 5:00pm, Monday - Friday. Or, if you may email us anytime at apts@frontdoorstl.com.

Send your kid a bowling care package! Click *here* to download the flyer / coupon!
 

 

 

We offer limited off-street parking. Please be courteous to your neighbors and do not allow guests to park on this lot. All residents are required to display a parking permit handed out on the day of your move-in. If you purchase a car after move-in, please stop by the office to pick up your permit and record your vehicle description.

We go to great lengths to keep our community safe & secured. We have 24 hour staff and monitored cameras. 
We also depend on our tenants to contribute to our community’s safety. 
 
Tenants may not give their keycard to anyone and must never prop doors open. These rules are explained on move-in day when our security policy is reviewed. 
 
We know your heart may be in the right place, but PLEASE refrain from giving money and food to panhandlers. It is impossible to distinguish between people who are truly in need and people who would otherwise harm you. 
 
If you own a car, please remember we are still in a MAJOR metropolitan city and you can never be too careful. Never leave valuables in the car, loose change, cell phones or even an empty box. 
 
If you ever feel uncomfortable leaving or entering the building alone after dark, ask the night staff on duty for an escort. Just call 314-446-4501 or stop in the leasing office. Night staff is on duty 365 days a year between the hours of 5pm and 8am. If they are not in the office, they are just making building rounds and will return shortly.

This plan is for use in case of a major incident such as fire, earthquake, bomb threat, or medical emergency. 
 
DO NOT PANIC! REMAIN CALM! THINK! 
 
If you discover a fire: 
 
Rescue – Get everyone out of fire area/room. 
Confine – Close all doors as you exit. Close windows if possible.  
Alert – Pull manual alarm to alert others. 
Alarm – Call 911 from a safe area. 
Evacuate – Proceed to nearest safe exit. 
 
If you hear a fire alarm: 
Confine – Close all doors and windows in room. 
Evacuate – Go to the nearest safe exit. 
 
 
If someone requires help (cannot walk, see or hear): 
• Ensure that they are responding. 
• Assist them to an area of refuge. 
• Be sure to inform fire crews as to the location of residents or employees who require help to evacuate. 
 
 
Important Notes: 
• Dial 911 giving name, address, telephone number, and location of fire and if there are fire victims! 
• Never delay sounding the manual alarm. 
• Do not prop hallway doors open. 
• Know where all exits are. 
• Do not attempt to extinguish the fire, unless manual alarm has been sounded first. 
• Confine! Isolate! Keep fire and smoke from spreading. 
• Under no circumstances should you use elevators! 
 
 
TORNADO TIPS 
 
Tornados are frightening realities. We cannot prevent them, or even predict where or when they will strike. Many of us are not sure what we should do during a tornado. However, we can take some precautions to minimize danger to people and property.  
 
Tornado Watch 
A tornado watch simply means that conditions are favorable for tornados to develop. In this case, you should take precautions to protect yourself and your property, and listen to the radio to stay informed. 
 
Tornado Warning 
A tornado warning means that a tornado has actually been sighted. If a warning is issued for your area, you should seek shelter immediately! There is little time for closing windows or hunting for flashlights. It is a good idea to know where things are, and to have an emergency storm kit already prepared. 
 
 
WHEN A TORNADO APPROACHES, YOUR IMMEDIATE ACTION MAY MEAN THE DIFFERENCE BETWEEN LIFE AND DEATH. 
Seek inside shelter, preferably in a tornado cellar, underground excavation or steel-framed or reinforced concrete building of substantial construction. Avoid Windows! 
 
IN OFFICE BUILDINGS – Stand in an interior hallway on a lower floor, preferably in the basement. 
 
COMMON MYTHS AND FACTS ABOUT TORNADOS 
 
MYTH: THE BEST PLACE TO BE DURING A TORNADO IS IN THE SOUTHWEST CORNER OF A BUILDING. 
FACT: The southwest corner is no safer than any part of the building. The safest place is in a basement under something sturdy, like a workbench. If there is not a basement, seek shelter in a small interior room in the middle of the building, like a closet or a bathroom. Always stay away from outside walls and windows. 
 
MYTH: WINDOWS SHOULD ALWAYS BE OPENED TO EQUALIZE PRESSURE. 
FACT: Opening windows to equalize pressure during a tornado are ineffective in reducing damage. Do not worry about the windows: think about protecting yourself. Also, flying glass is a real hazard. 
 
MYTH: YOU CAN OUTRUN A TORNADO IN A CAR. 
FACT: Don’t bet your life on it. A tornado is unpredictable; you cannot know which way it is going to go, or how fast. If you are in a car and a tornado is near, get away from the car and lie in a ditch or low area, protecting your head with your hands. REMEMBER: If you are in a ditch or ravine, be alert for flash floods that often accompany tornados. 
 
AFTER A TORNADO: Try to remain calm. Stay in your shelter until after the storm is over. Check people around you for injuries. Begin first aid and/or seek help as needed.

Permission to Enter  
If you need someone, (for example a furniture delivery person), to access your apartment while you're not home, simply fill out a "Permission to Enter Form" and drop it off at the leasing office.
 

 
Additional Keys  
You may request an additional key for a boyfriend / girlfriend / partner / best-friend / *whoever... The extra key will require a $25 deposit plus you and the additional key-holder will need to sign and submit a "Additional Key Request" form.
 

 
Lock-outs:  
If you get locked out of your apartment, come to the leasing office with a photo ID. There is a $10 lock-out fee.
 

 
Lost Keys  
If you lose your key, come to the leasing office with a photo ID. There is a $25 replacement fee.
 

 

 

In order to successfully connect to our data network, equipment must be connected to the correct outlet. If it isn't - your equipment will not work.  
 
For your internet, use the BLUE outlet which reads “D” for Data.  
 
 
Sharing One Outlet Between Multiple Computers:  
 
Wireless Routers  
It is possible to use wireless access points (WAP) to share one BLUE outlet among several computers. Your wireless router needs to be set to obtain IP automatically from the WAN interface (Internet port). If you loose your connection, restarting router usually helps. It is mostly due to IP address lease expiration. Please note that open (not secured) wireless network is a great security risk. Please secure your wireless connection using WPA or WEP.  
 
Switches  
If you want to share one BLUE (data) outlet among wired computers, you need to purchase small Ethernet switch. One of the many possible examples on the market could be LinkSys SD205.  
Using such a switch is very simple, but do not forget that you will need wires to connect the computers to the switch and switch into the blue outlet. Use category 5/5e patch cables with RJ-45 connectors.  
 
Equipment and Installation  
If you have questions about installing any piece of mentioned equipment (wireless router, switch, network cards, or cabling) please contact our IT Department at (314) 446-4627.

Please call SBC/AT&T at 1-800-464-7928.

Provider has software and systems in place that monitor and manage all Internet and network usage. 
 
1. We reserve the right to inspect data flows in order to assure compliance with policy and network goals. 
 
2. Provider uses independently-supplied software and data to identify illegal or offensive Internet services. We might restrict access from within our networks to all such sites that we know of. 
 
3. Sexually explicit material may not be distributed, or recorded using our networks or computing resources. 
 
4. Provider’s network facilities and computing resources must not be used to violate the laws and regulations of the United States of America, the state of Missouri, nor any other states, or any local jurisdiction in any material way. Use of any Provider’s resources for illegal activity is ground for immediate appropriate action and we will cooperate with any legitimate law enforcement activity. 
 
5. Any software or files downloaded from the Internet should be used only in ways that are consistent with their licenses or copyrights. 
 
6. No User may use the Provider’s facilities to download or distribute pirated software or data. 
 
7. No User may use the Provider’s facilities to propagate any malicious code. 
 
8. No User may use the Provider’s facilities to disable or overwhelm any computer system or network, or to circumvent any system intended to protect the privacy or security of another user. 
 
9. Users may use their Internet facilities for non-study purposes; provided that all other usage policies are adhere to. 
 
10. Users should take particular care to understand the copyright, trademark, libel, slander and public speech control laws of Untied States of America, so that their use of Internet does not inadvertently violate any laws which might be enforceable against the User or the Provider. 
 
11. Users may not offer or provide network services (running servers) of any kind; unless specified otherwise. 
 
12. For your own protection, any file downloaded for the Internet should be scanned for viruses before it is run or accessed. 
 
13. Provider has installed an Internet firewall to assure the safety and security of the Provider’s networks. Any User who attempts to disable, defeat, cripple, or circumvent any Provider’s security or managing facility will be subject to immediate appropriate actions, up to and including termination of lease. 
 
14. Only those Internet services and functions with documented purposes will be preferred at the Internet management system and some undocumented will be disabled by default on firewall.

We now have a full-time IT Department on-site for our tenants’ convenience. Please call 314-446-4627 to schedule a tech. Techs will be happy to assist with any phone, internet & computer problems, but please also know that tenants are subject to $45/hr. rate if the issue is not related the Front Door network (i.e. computer virus, hardware issues, etc).

Please call Charter Communications at 314-361-7300 to set up service.  
 
After you get an appointment time from Charter- submit a maintenance request so our staff knows to meet Charter and let them in the equipment rooms.  

Please place all trash in a securely tied trash bag. All trash bags are to be taken to the dumpster in the alley.