What are the benifits of living with FrontDoor?
 
What are some of the amenities offered in your buildings?
 
Do you only rent to students?
 
I am a student at SLU, which buildings of yours are near SLU's campus?
 
I am a student at Wash U, which buildings of yours are near Wash U's campus?
 
I am currently living on campus, when is a good time to start looking for apartments?
 
Do you have onsite laundry facilities?
 
How safe are your buildings?
 
How do I get an apartment? What is the application process?
 
What is the difference between the wait list and the reservation list?
 
I am on the reservation list, how many offers can I expect to get?
 
What is a Personal Guaranty of Lease?
 
What is a security deposit? When do I get the security deposit back?
 
I still have a few questions, when can I talk to a leasing staff member?
 
I would like to see floorplans of my new apartment before I move in, is this possible?
 
Can I reserve an elevator during move in?
 
What should I not bring into my apartment?
 
I have a car, do you have onsite parking?
 
Do you offer handicapped parking spaces?
 
Can you recommend any long term storage companies?
 
Is renter's insurance required?
 
I see you only have 12 month leases, I am not going to be here in the summer, what can I do?
 
How can I view my ledger?
 
When is rent due? What are the late charges?
 
What is the proper way to address a package to my apartment?
 
Can I have flowers delivered to the building?
 
One of my neighbors is throwing a party late into the night, is there anything I can do?
 
Someone parked in my spot in the garage, what should I do?
 
How does your DVD checkout work and for how long can I check out a DVD? Are there charges?
 
When are the pools open?
 
I had a bunch of friends over to my apartment and one of them caused damage to the building, am I liable?
 
What is subletting and how do I find a subletter?
 
My apartment is dirty, can you recommend someone to clean it?
 
I locked myself out of my bedroom...  How can I get back in?
 
My internet connection is slower than usual or I am having trouble connecting to the network, what is the problem?
 
Can I reserve Club C? What is club C?
 
I do not live in the Coronado, can I still use Club C/Palm Room/Screening Room?
 
Why do I have window restrictors?
 
Why do the building fixtures such as interior doors cost so much to replace?
 
Why do I only get one keycard?
 
Why can I not have peepholes?
 
Why do you walk around and shut our apartment doors?
 
It is late at night and I am afraid to walk from the garage to the building (or across from campus or down the street to a friends). What do I do?
 
I have set up an appointment with the cable guy.  What do I do next?
 
Why does my apartment sometimes not warm up in the winter/cool down in the summer?
 
Why do we boot cars?
 
I cannot reach my son/daughter/friend? Can you help me?
 
I have an alarm in my apartment, how do I get monitoring setup for it?
 
What is the FrontDoor privacy policy?  

 
I’m moving out, what do I need to do/know?
 

Rooftop pool for all of our Lindell buildings and Inground pool at Cloisters.
 
Hot tub for Theresa Park Lofts and Westminster tenants
 
Fitness centers for nearly every building. (for example White House doesn't have a fitness center but uses Moolah's)
 
Lobbies for studying; Coronado and Lindell Towers all have wireless lobbies
 
We also have Club C, which is our game room complete with big screen, sectional sofa, pool tables, foosball table.  This room is available to all FrontDoor tenants for FREE and can be reserved for birthday parties, fraternity meetings etc.
 
Screening room with giant leather couch and a giant screen available for everyone for FREE.  That way they can use our free video rental and watch the movie on the big screen or you can bring down your gaming system and game with your friends on the big screen.
 
Meeting Room called the Palm Room in Coronado which is available for all FrontDoor tenants to reserve for FREE.  This is nice for a dinner party, study group or meeting.
 
In our Coronado building we have two great restaurants, Nadoz Café and Chuy Arzola's Tex-Mex Restaurant.
 
We have free recycling available to all of our Lindell Properties, Theresa Park Lofts, and Loop Lofts.
 
We offer FREE DVD rentals to all FrontDoor tenants.  Stop by the leasing office to see what's available.
 
We have 24 hour on-site staff which doesn't seem like an amenity until you find yourself locked out at 2:00 on a Sunday afternoon or 4:00 on a Tuesday morning.  This 24-hour staff is made up of leasing staff, nightstaff and maintenance staff which make it convenient to report a noise complaint, ask for an escort to or from your car or if you have a maintenance emergency in the middle of the night.
 
Package pick-up.  You don't have to walk to campus, or drive to the post office or to UPS.  You just cannot realize how nice it is to have your packages waiting for you right in the leasing office. 
 
Another benefit is our website.  We have a very interactive website that allows tenants to submit maintenance requests at anytime without the hassle of writing it down or calling into the office.  Our tenants can also post items on our bulletin board. We call it the really, really local Craigs List.  The tenants can read news updates we have posted, contact the leasing staff, browse our other buildings, etc.

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We have 24 hour on-site staff which doesn't seem like an amenity until you find yourself locked out at 2:00 on a Sunday afternoon or 4:00 on a Tuesday morning.  This 24-hour staff is made up of leasing staff, nightstaff and maintenance staff which make it convenient to report a noise complaint, ask for an escort to or from your car or if you have a maintenance emergency in the middle of the night.  

Another benefit is our leasing staff.  We are a close-knit group and are ALWAYS here! We come early, we stay late, and we rarely eat lunch!  You will not get a machine or a closed door.  We are here to help with packages, rent questions, and even help counsel roommates when they are having problems.  We go above and beyond what any property would do.  We have watered plants, fed cats, taken out trash.  We even host "Food-for-Finals" during the weeks of Final Exams.  It's a way for us to get to know our tenants even more while serving them pizza and helping them take a study break.  We are not an ordinary leasing staff...meaning we just don't lease you an apartment and never see or talk to you again! We hope you will be glad when you see our group of familiar faces when you have a problem or just need to talk.

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We welcome everyone who meets our basic rental qualifications.

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Coronado, Lindell Towers, White House, Westminster Place, Moolah, and Lindell Vandeventer are closest to SLU's main campus.  Theresa Lofts, Creamery, Owens Garage, Leeuwenhoek & Pasteur are located on "Med Row" which is located next to SLU's Medical Campus.

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Loop Lofts and a large majority of our properties in the Skinker-DeBaliviere neighborhood are closest to WashU's main campus. If you're attending WashU Med, don't forget about our properties in the Grove and Central West End.

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The sooner the better!  We begin our wait lists and reservation lists an ENTIRE year in advance.

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Every FrontDoor property has onsite laundry facility access. Depending on your building it may be a short walk down the hall or actually in your apartment!

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Security of our tenants and buildings are of great importance for us. Most apartments are keycarded, where instead of having a key (that could be easily copied) we use a credit card style key. You've probably seen our telltale orange keycards around town. This allows a greater level of security for our tenants and buildings.  We also have monitored security cameras all over the properties.  On the Lindell Strip alone we have more than 200 cameras, including 60 in the garage. Chances are, if you are one of our properties, you are on camera...unless you are inside your apartment of course! Please remember that we are in a major metropolitan city and you can never be too careful.  We go to great lengths to keep our buildings and our tenants safe, but we depend on our tenants do the same.  Do not let strangers into the buildings or elevators behind you.  Do not leave valuables in your car.  Do not leave your apartment door open/unlocked (because we will lock it!).

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 Easiest step - Click here to APPLY NOW, the same Apply Now button is also in the top right of all Front Door websites. 
 
Or, you can stop into our office and we would be happy to explain the application process to you.  Just remember, every tenant must fill out an application.  Each application is $30 which you can pay be check, cash or money order (payable to FrontDoor, LLC).  If you require a co-signer, you will also find co-signer applications on this same page. Many times, full-time students will require a co-signer.   
 
Once approved, you will be added to our wait list.  If you have potential roommates, everyone will need to be approved before your group can be added to the WAIT LIST.  

To be guaranteed an apartment, you will need to be added to the RESERVATION LIST.  This is a big step above the wait list.  Just put down $700 (total) for the Lindell Strip and $250 (total) for all other properties.  We will then contact you before we contact anyone on the wait list when an apartment comes available.  The $700 will be applied towards your security deposit.  Example, you are offered a K Unit  in Coronado.  This requires a $1475 deposit.  Therefore, you will now only need to put down the remaining $775.

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Approved applications will add you to our WAIT LIST.  However, to be GUARANTEED an apartment, you will need to be added to our RESERVATION LIST.  In order to make a reservation, you (and your roommates) will put down $700 reservation fee.  We will then contact you before we contact anyone on the wait list when an apartment comes available.  The $700 will be applied towards your security deposit.  Example, you are offered a K Unit  in Coronado.  This requires a $1475 deposit.  Therefore, you will now only need to put down the remaining $775

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This will vary depending on how flexible you are.  If you do not care which month the apartment comes available, or which one of your favorite unit type you get, you will obviously get more offers.  If you are strict about your unit type and move-in date, this will limit the number of offers you will get.

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The Personal Guaranty of Lease (PGL) is a form all co-signers will sign.  This form will basically guarantee that your rent will be paid.

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You will put down the security deposit as soon as you want to secure an apartment. A security deposit is a deposit paid to secure the condition of the apartment and status of the account at the end of the lease. We refund the deposit in full (if there are no damages or unpaid balances) after 30 days of your move-out or your lease expiration date.

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We are available in the office 8am - 6pm, Monday - Friday, and 8am - 5pm Saturday or Sunday. Just call us at 314-446-4501, email us at apts@frontdoorstl.com or visit us in our office located in the Coronado.  

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Absolutely. Check out our website, frontdoorstl.com and search for your building. Near the bottom of the site there is a link to download the floorplan. Some of our buildings are too new to have floorplans up on the site, if this is the case, don't hesitate to e-mail us at apts@frontdoorstl.com and we can send you a PDF copy of your building's floorplan.

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Yes, and we can't recommend it enough. We'll reserve the elevator nearest to your apartment for up to two hours. This will save you a lot of time and frustration!  Just contact our office as soon as you know your move-in day.

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It's your apartment, however, we kindly ask you to leave anything illegal, wild, or dangerous out of your apartment. Kegs or kegarators are not allowed in any FrontDoor property. Also please consult our pet policy to see what pets are allowed in your building. For example, dogs are not allowed in any of our properties on the Lindell Strip.

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Yes, we have reserved garage parking at Coronado, Lindell Towers, Moolah, White House, Westminster Place, and Carleton.  Prices range from $60 - $100 and you will be given your very own private space for the duration of your lease.  Many of our other properties have free gated parking such as Theresa Park Lofts, Creamery, Castle, Loop Lofts.  Check the website and look under Property Features.

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Yes.  Many of our larger properties have handicapped parking spaces in the lots/garages.  Just ask the leasing office if you need to reserve a handicapped space.

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The answer to this questions may be found in our Movers Guide

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Yes and we strongly recommend it! It is NOT expensive and you will be glad you have it! Our liability is limited via your lease. Protect yourself and your stuff.  We recommend Insurance Source.  They know our buildings and will make signing up, quick, painless and affordable.  Call 416-2600 and ask for Debbie.

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If you cannot complete your lease due to graduation, job transfer, summer at home, etc., you can find a sub to take over your lease.  Keep in mind that while we can assist you in finding a sub, it is your responsibility to find someone.  We encourage you to use Craigs List, our online bulletin board and our binders located in the office.   
 
We recommend finding someone you trust as we do NOT run their application and we do not collect a security deposit from them. Your sub is solely YOUR responsibility. However, we do require a one-time $30 subletting fee and a two page agreement that must be signed in our leasing office before we issue any keys. Click here for the Sublease Addendum Form.

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Email a request to us at apts@frontdoorstl.com (Just be sure you tell us your name and apartment number). If you need someone to explain anything on your ledger just stop by the office Monday - Friday from 8:30am - 5:00pm and ask for Roberta.

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Rent is due on the 1st of every month and is considered late after the 5th.  Your late fee will be 5% of the total balance due.  This is charged on the 6th of every month.  The best option to avoid late fees is to set up an autoomatic electronic rent payment.  You may get a form here or by stopping by the leasing office. Mail this in with a voided check.

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We'll happily sign for and hold any packages for you.... Simply use the leasing office's address as your "SHIP TO" address:  

Example:
Your name
Building Address, Apartment Number
3701 Lindell Blvd
St. Louis, MO 63108.

The delivery man will drop it off at our office where we will sign for it, log it, and it will be ready for you to pickup after 6pm.

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Yes, and we are happy to accept them in the leasing office. (They make the office so pretty!)

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Yes!  We take noise disturbances VERY seriously.  Your comfort is always our priority which is why we have 24 hour staff.  Call us ANYTIME (day or night) at 446-4501 to report where the party noise is coming from. We also respect your privacy and will never mention who filed the complaint.

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Call the office with a license plate number and description; we will put a boot on their car. In the meantime, we will assign you a temporary space. Please do not park in someone else’s space. This will only start a domino effect of illegally parked cars in the garage.

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Just stop by the leasing office with a photo ID and choose a DVD.  You can keep it for 2 days. DVDs are due back on the second day by noon.  This is a free service as long as you turn it in on time!  Late fees are $5/day.

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From Memorial Day to Labor Day (sometimes a little later depending on weather)... last year we were able to enjoy the pool until October! 

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Yes, you are responsible for your guests.  Please stop by the office to let us know. Honesty is always the best policy.  If we have to spend hours searching thru video recordings for the culprit, you will be charged for this time as well.  You're always better off just letting us know up front.

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Subletting your apartment is very simple! All you have to do is find someone who needs an apartment (see below if you need help with this). We recommend finding someone you trust as we do NOT run their application and we do not collect a security deposit from them. Your sub is solely YOUR responsibility. However, we do require a one-time $30 subletting fee and a 2 page agreement that must be signed in our leasing office before we issue any keys. Click here for the Sublease Addendum form. Please also keep in mind that we will not maintenance or clean your apartment before your sub moves in, so if you are interested in handing over a spotless apartment to them, you may contact a cleaning service such as Complete Cleaning at 314-968-4440.  
 
Sublettors should know that the condition of the apartment needs to be established with the tenant prior to move-in. FrontDoor will not clean, paint or perform maintenance in between moves. So, if you would like your apartment professionally cleaned, please contact the tenant. Minor maintenance can be done per the sublettor’s request after move-in – i.e., leaky faucet, clogged drain, etc.  
 
Tenants - If you need help finding a sub, we can certainly assist you! You can check our online bulletin board for potential renters or stop into our office and check our sublease binders. These have been extremely helpful to our tenants in the past. Some tenants have also had great luck with Craigs List, but please be cautious of non-qualified renters or online scams.  
 
If you have any questions, please do not hesitate to contact the leasing office as we are happy to help!

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Yes, we recommend the cleaning company, Complete Cleaning.  We use their services before tenants move into their apartments.  They know our buildings and they are insured & bonded.  Call them at 314-968-4440.

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Most of you have push-button locks on your bedroom and bathroom doors.  You may inadvertently lock your door before you shut it behind you.  No fears!  There is a tiny hole in the middle of the handle. During construction we placed a key (or a better description of the key is a small straight piece of wire with a loop on one end) on the door frame right above the door. Sometimes it may be missing-- don't worry the end of a coat hanger or a large paper clip will work. Push it into the hole until you hear the lock release.   If you still cannot get it open, just submit an online maintenance request or contact nightstaff and they will be happy to try and get it open for you. Be sure you do not force the door open by applying  your weight to the handle this damages the lock and charges will be applied to your ledger. These locks are $75 to replace. Please do not try and submit a maintenance request stating that your bedroom/bathroom door handle just stopped working -our experience tells us exactly what happened. This is not an emergency so do not call the emergency number for this.

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In order to connect your computer to the internet, make sure that you are using a CAT-5 network cable that is connected to the correct wall jack in your apartment.  The network jack will be labeled blue with a computer icon pictured on it.  Once connected, make sure that you computer is configured to obtain an IP address and DNS server address automatically and that your LAN card is enabled.  If you have trouble getting an internet connection, you may call the technology support line at 314-446-4627 or send an email to tech@frontdoorstl.com.  If you have a slower connection than usual, it is most likely due to their being a heavy amount of use on the network. Think of the network as a highway as to when there are more cars on the road, the traffic is slower than during non-rush hour periods when there are less cars. If you are experiencing a slower internet connection during non-peak hours, you will want to make sure that you computer has not been using P2P file sharing software like BitTorrent, Thunder, or Kazaa.  Our system will automatically decrease the bandwidth limit for those tenants who abuse their internet connection by using this type of illegal P2P software to download, distribute, and share copyrighted music, movie, or software files.

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Club C is a room in the lower level of Coronado complete with foosball, pool tables, couches, tables, and a giant TV.  It's the perfect place to entertain your guests.  This room is completely FREE for FrontDoor tenants to rent!  Just call the leasing office to reserve a time. While you're in Club C, make sure you check out the screening room, your own private movie theater! You can check out the key and remotes from the leasing office any time.

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As a FrontDoor tenant, you have access to all the amenities found in the Coronado including; Club C (game room), Screening Room, and The Palm Meeting Room.

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We are simply trying to keep everyone safe.  We originally did not think they were necessary but we actually had a tenant crawl out of his window and walk across the ledge of the Coronado 5 stories up! We have also noticed that in the summertime people like to open the windows and sit on the window ledge and smoke and talk on their cell phone and all it would take is a gust of wind to pull them out of the window.  This could have ended tragically and our insurance company insisted on these restrictors for all of our high-rises.  Your safety is our number one priority.  Please do not remove these restrictors!  They take quite some time for our maintenance men to re-install which is very costly ($100 per apartment), so keep that in mind at move-out time.

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Please keep in mind, when we have to make repairs or replacements, many people are involved.  Most of the time the doors are broken due to foul play. Our nightstaff has to review cameras for several hours or several days to find the culprit.  This takes time and money (Hint, hint...if you break something, just come to the office and notify us so proper arrangements can be made and the repair can be done quickly.)  Our camera system is very good; we can see most places in the building and we will find out when, where, who, what, and how a door got broken.  The time we have spent investigating will be added to the total bill for damages. We know that accidents occur and sometimes when we are having fun things get broken but also realize we can't overlook these damages. We make every attempt to make your home away from home as comfortable, clean, and aesthetically pleasing as possible so please let's all work together to keep it that way.

Secondly, maintenance will charge for any labor outside their normal daily duties.  Replacing an interior door and frame for an apartment, for example, can take 2 workmen more than half the day.  Plus, the materials are not cheap.  Coronado doors, for example, are Class B fire rated doors that are required by the Federal law for fire safety, this means that your apartment door can with stand a direct fire for 90 minutes without letting the fire penetrate into your apartment. We are also required to put in fire rated steel frames.

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Imagine you love your roommate, but you hate her boyfriend.  Now, imagine that she gave him her 2nd keycard.  Now the boyfriend has access to your apartment!  This is only one of the most common reasons we only issue one keycard to a tenant.  However, if you live alone, we can certainly give you a 2nd keycard.  All you have to do is pay $25.

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Please refer to the question above on doors.  Many of our doors are 90 minute, fire-rated doors.  If we install a peephole, we are compromising the integrity of what the door was designed to do.  The buildings are secured, so please just be sure you are not letting strangers in behind you.

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Your safety is our #1 priority.  If our staff sees your apartment door is left open, we will close and lock it.  Several years ago, some tenants let unfamiliar people into the building and up the elevator.  These people were able to walk into 3 different open apartments and walk away with laptops and DVDs in a matter of 60 seconds.  Hey, they looked like students.  They had book bags.  We are serious when we say don't let strangers in behind you.  You just never know; even if they look like students.

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We are happy to escort you anywhere on our property. Just give us a call at the main number and we will come to you and get  you where you want to go or we can call a SLU escort to come and take you across campus. Your safety is our first priority.

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If you are setting up an appointment with Laclede Gas, Charter Communications or any other utility company, please be sure you set it sometime during normal business hours which are  Monday - Friday, 8am - 4pm. Also be sure you will be home for your appointment.  Submit an online maintenance request immediately letting us know the date and time of the appointment.  A majority of the time, the cable guy will need access to our mechanical room that only our maintenance department has access to. They will need to open the door for the utility company. Our maintenance cannot meet with the utility company worker when they arrive, so again, please be sure you are home.

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Please be sure your thermostat fan switch is always set to AUTO.  Do not set your thermostat to ON ? this will only blow room temperature air and does not give your HVAC unit time to recover.  In the summertime, set your thermostat to COOL and AUTO.  In the wintertime, set your thermostat to HEAT and AUTO.  Also, be sure your windows are completely shut and latched.  Don't forget to check your top sash to be sure it is properly closed/pushed up. On your bottom window at the top is a set of black latches ensure they are properly latched into your top window. If you are not sure submit a maintenance request and maintenance will be happy to check them for you.
 
Also please remember that your unit only produces so much air flow?so for example if your apartment is set on 76 in the summer and you come home and its hot if you set it to 72 it will take a half hour (for example) to get to 72 but if you set it to 65 it will STILL take a half hour to get to 72. It does not work any faster if you set it lower?and you may run the chance of locking your compressor up by setting it at 65.

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Admit it - when you drive home and find someone in your parking spot it is very aggravating. When you call the leasing office to complain this immediately puts us into action! We have to get the license plate number from the vehicle, go back to the office look the plate number up in our records, contact the owner (if at all possible) and monitor the situation until the car is moved. This costs unexpected  time and money for our staff to accomplish this task and takes time from them to complete their normal responsibilities.   However, if we did not enforce the boot fee, this person would park in your space a lot more frequently.  With no consequences, everyone would feel free to park anywhere.  We just want to be sure that if you pay for a space, it is available for you when coming home. All parking garages charge a fee for illegal parking or they just have the vehicle towed at the owner's expense. This can add up to hundreds of dollars and even damage to the vehicle while towing, so the least expensive way is to charge the boot fee or better yet park in your own spot.

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If you think you are alone in this request, do not worry. Many times during the year we get calls from worried loved ones. Generally this is easily solved by us going to their unit to check on them. Nine times out of ten the tenant is there and is asleep or sick and not answering their phone. Not to worry just call the main office and we will check to make sure they are OK. (note to parents we will call and let you know they are OK but we can't make them call you).

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In order for your alarm to be monitored by the morning station, you MUST have a land line phone through AT&T. These land line phone lines can be ordered as a “low usage” line for around $20 a month after taxes and fees. When AT&T installs the line, be sure to submit a maintenance request online so that we can come out to hook up the alarm to the new phone line and test everything to make sure it is working correctly. Also, you will want to send the leasing office an email to apts@frontdoorstl.com letting us know that you have an alarm with a land line phone. Include your name, apartment building/unit, phone number for the new AT&T land line being installed, and a phone number where we or the alarm company can contact you. Alarm monitoring is done by a company called Interface Security. The monthly monitoring service for your alarm is free as long as you supply the AT&T phone line.

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The Front Door privacy policy can be downloaded here.

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Everything you need to know about moving out can be found in our Move-Out Checklist.

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